Executive Secretary/PA
- Level
Executive Secretary/PA
Provider rating:
Starting dates and places
Description
The aims and objectives of this course are to provide executive secretaries/PAs with the confidence and skills to enable delegates to work more proactively. The course will build on communication, assertiveness and organisational skills.
Course content
The broad topics addressed in the course will be :
- Understanding the role
- Communication, including being assertive and questioning skills
- Prioritisation and time management
- Meeting deadlines
- Diary management
- Dealing with complaints, conflict and difficult people
- Organising systems for – travel, meetings, minutes, and reports
- Management appreciation
- Delegation
- Motivation
- Personal action planning
Development of the knowledge and skills neede…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
The aims and objectives of this course are to provide executive secretaries/PAs with the confidence and skills to enable delegates to work more proactively. The course will build on communication, assertiveness and organisational skills.
Course content
The broad topics addressed in the course will be :
- Understanding the role
- Communication, including being assertive and questioning skills
- Prioritisation and time management
- Meeting deadlines
- Diary management
- Dealing with complaints, conflict and difficult people
- Organising systems for – travel, meetings, minutes, and reports
- Management appreciation
- Delegation
- Motivation
- Personal action planning
Development of the knowledge and skills needed in order to be an effective secretary/PA.
Entry Requirements
Employees who have recently been promoted to the role of PA, those wishing to progress to a more senior appointment or individuals looking to refresh their skills and improve their overall performance.
Delivery & Assessment methods
No formal assessment - the trainer will observe delegates and provide feedback throughout the programme. Course Length: 1 day.
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