Intermediate Apprenticeship in Customer Service
- Level
- Total time
Intermediate Apprenticeship in Customer Service
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Starting dates and places
Business Impact UK Ltd offers this product as a default in the following regions: N/A
Description
This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Customer Service.
This Apprenticeship is designed for people working within the Customer Service sector and is suitable for those working as:
Customer Service Trainee’s / Representatives
plus any other job roles in which customer service skills would be an advantage
Below are some of the areas that could be covered as part of the framework:
• Communicating with customers effectively
• Resolving customer service problems
• Improving customer relations
• Promoting products and services
• Keeping records
• Gathering customer feedback
• Working in a team
Framework:
• Level 2 …
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Customer Service.
This Apprenticeship is designed for people working within the Customer Service sector and is suitable for those working as:
Customer Service Trainee’s / Representatives
plus any other job roles in which customer service skills would be an advantage
Below are some of the areas that could be covered as part of the framework:
• Communicating with customers effectively
• Resolving customer service problems
• Improving customer relations
• Promoting products and services
• Keeping records
• Gathering customer feedback
• Working in a team
Framework:
• Level 2 NVQ Certificate in Customer Service
• Level 2 Certificate in Customer Service
Additional Mandatory Framework Requirements:
• Functional Skills in Maths & English
• PLTS
• Employment Rights & Responsibilities
Get Paid, Get Trained, & Get Qualified; all at the same time!!
* 16-18 fully funded, 19+ Co funded.
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