Alternatives for ITIL Specialist - Service Level Management

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ISO in the Sun: PECB ISO/IEC 20000 Service Management System (SMS) Lead Implementer

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This five day course provides an overview to the structure of a Service Management System (SMS) based on ISO/IEC 20000-1:2018, and how to i…

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ITIL V2 Foundation Certificate in IT Service Management

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Prerequisites:Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disc…

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ITIL Release and Control Practitioner (inc exam)

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Prerequisites:Foundation Certificate in IT Service Management and at least 1 years experience of working within Release and controlCourse D…

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ITIL Foundation

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This course is based on the principles of the five core ITIL Service Management books. The course takes the format of a detailed, modular i…

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Level 4 NVQ Diploma in Customer Service

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This course is aimed at people working in a senior role within an organisation that treats customer service as a priority. DescriptionSuita…

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Customer Service (Videos): Exceeding Customer Expectations

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Without a cohesive strategy, customer service is just a slogan or platitude. Using a service management model, you can institute a customer…

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ITIL V2 Manager's Certificate in IT Service Management - Part 1 Service Support

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Prerequisites:The courses will be of benefit to IT professionals who: - hold responsible positions in IT service provision- require a knowl…

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SDI – Service Desk Manager (SDM)

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Overview Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logi…

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Customer Service, OCR NVQ level 4

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Course Code: D0501 Entry Requirements: The OCR Level 4 NVQ in Customer Service is aimed at the candidate working in a senior role within an…

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Psychotherapeutic Counselling Level 5 Diploma

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A one year programme for those who want to train to become independent practitioners and/or senior counsellors, working in a counselling se…

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Post-Compulsory PGCE: In-service

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The in-service pathway is aimed at those already working within the learning and skills sector, and who wish to gain a teaching qualificati…

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BTEC Level 2 Diploma in Mechanical Engineering

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General information This introductory course is for students with little or no knowledge of mechanical engineering who have an interest and…

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Information Technology Infrastructure Library (ITIL Foundations V3)

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Overview This certificate is globally recognised and accepted as the most widely used best practices for IT service management, so if you w…

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WorldHost: Principles of Customer Service (One Day)

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This course is for anyone working within the Service Sector, frontline members of staff or anyone with an interest in gaining a nationally …

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WorldHost: Customers with Disabilities (Half Day)

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This course is for anyone working within the Service Sector, frontline members of staff or anyone with an interest in gaining a nationally …