Alternatives for ITIL Specialist - Service Level Management
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ITIL V2 Foundation Certificate in IT Service Management
Prerequisites:Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disc…
ITIL Release and Control Practitioner (inc exam)
Prerequisites:Foundation Certificate in IT Service Management and at least 1 years experience of working within Release and controlCourse D…
ITIL Foundation
This course is based on the principles of the five core ITIL Service Management books. The course takes the format of a detailed, modular i…
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Level 4 NVQ Diploma in Customer Service
This course is aimed at people working in a senior role within an organisation that treats customer service as a priority. DescriptionSuita…
Customer Service (Videos): Exceeding Customer Expectations
Without a cohesive strategy, customer service is just a slogan or platitude. Using a service management model, you can institute a customer…
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ITIL V2 Manager's Certificate in IT Service Management - Part 1 Service Support
Prerequisites:The courses will be of benefit to IT professionals who: - hold responsible positions in IT service provision- require a knowl…
SDI – Service Desk Manager (SDM)
Overview Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logi…
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- Extra info: 2015 exc. VAT
Customer Service, OCR NVQ level 4
Course Code: D0501 Entry Requirements: The OCR Level 4 NVQ in Customer Service is aimed at the candidate working in a senior role within an…
Psychotherapeutic Counselling Level 5 Diploma
A one year programme for those who want to train to become independent practitioners and/or senior counsellors, working in a counselling se…
Post-Compulsory PGCE: In-service
The in-service pathway is aimed at those already working within the learning and skills sector, and who wish to gain a teaching qualificati…
BTEC Level 2 Diploma in Mechanical Engineering
General information This introductory course is for students with little or no knowledge of mechanical engineering who have an interest and…
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- Extra info: 16-18 no fees, 19+ £1500.00 per academic year
Information Technology Infrastructure Library (ITIL Foundations V3)
Overview This certificate is globally recognised and accepted as the most widely used best practices for IT service management, so if you w…
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WorldHost: Principles of Customer Service (One Day)
This course is for anyone working within the Service Sector, frontline members of staff or anyone with an interest in gaining a nationally …
WorldHost: Customers with Disabilities (Half Day)
This course is for anyone working within the Service Sector, frontline members of staff or anyone with an interest in gaining a nationally …