Alternatives for Building and Retaining Customer Relationships
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1 Day Customer Service Excellence Course - CPD Accredited
If your organisation is committed to delivering exceptional customer service and meeting the ever-increasing expectations of today’s custom…
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Online Designing the 9+ Customer Experience Course
A self-paced online course with 12 in-depth video lessons This course teaches you the behavioural psychology behind exceptional customer ex…
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Customer Care (Skills Course)
This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as peopl…
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Root Cause Analysis
This one day course was developed to provide delegates with an understanding of Root Cause Analysis showing how it fits into your organisat…
8D (Eight Disciplines Problem Solving)
8D is a problem solving tool widely used in the automotive and aircraft sector. It can be used by any company / team to deal with shop floo…
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Root Cause Analysis
Overview Course Description coming soon. To discuss your requirements please call us on 01925 818088Who Should Attend? Course Contents The …
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NCFE Retail Knowledge Level 2 Certificate
Unit 1: Understanding Customer Service in the Retail Sector Understand the effect of customer service on retail businessUnderstand how reta…
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Customer Service (Videos): Dealing with Customer Complaints
When customers complain, it shows they care. You want customers to complain so you can fix the problem. The challenge is to know the best w…
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Certificate in Process Improvement
Certificate in Process improvement will help the participants to get the core knowledge of processes management. It will cover process mapp…
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Level 3 Customer Service in Catering & Hospitality NVQ
This course consists of the following:Mandatory Units - Customer Service Foundations: Demonstrate understanding of customer service Demonst…
Customer Service Skills
Good customer service should be at the core of any business and organisation. This course focuses on giving you the skills and knowledge to…
Complaint Handling Training
Who is the course for? The course provides training for individuals who are responsible for handling customer complaints and/or front-line …
Level 2 Customer Service in Catering & Hospitality NVQ
This course consists of the following:Mandatory Units - Customer Service Foundations: Communicate using customer service language Follow ru…
Maximising Customer Satisfaction in a Technical Environment
Overview Individuals who work in technical environments are now expected to also be customer service professionals. This course will demons…
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- Extra info: 980 exc. VAT
Art of Amazing Service
Course Description:Do you want to be able to delight your customers every time they deal with your organisation?Do you want to develop stra…
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