Ptp Training and Marketing Ltd: 159 products
Preparing Yourself for Interview
This course is designed for those who are preparing themselves for an interview and who wish to plan to maximise their potential and get th…
Outgoing Calls - Maximising Effectiveness
This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sa…
Cutting Costs and Waste in Your Office
An inspirational and practical course that explores where and how we can cut waste in the office through environmental and managerial strat…
Emergency Call Handling
This one-day course gives you the skills, confidence and opportunity to practise all the relevant eventualities that you may encounter when…
Dealing with Incoming Calls Positively
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This …
Advanced Facilitation Skills - (2 Days)
2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious. A…
Knowing Your Customer To Maximise Business Opportunities
The necessity to know and understand your customer is essential for every business to enable it to succeed and grow. This interactive cours…
Delivering Excellence Via Email - Half Day (am)
This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increa…
Self-Discipline and Emotional Control in the Workplace
Managing your emotions under pressure. Does your temper ever get you into trouble? Do you sometimes rub people up the wrong way? Do you eve…
Appraisee Training
This course encourages attendees to self-assess by reflecting honestly on their performance, what they do well, what they do less well and …
Masterclass in Interpreting Financial Statements - Half Day (pm)
The aim of this half-day course is to offer practical experience in reading financial statements enabling relevant interpretation and evalu…
Advanced Telephone Prospecting
This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by ge…
Managing Difficult Staffing Situations
This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give de…
Maximising Appointments on the Telephone
This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fieldin…
Through the Customers' Eyes
Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This cour…