Principles of Change Management (PCM) Foundation (inc exam)

Overview

This 3-day accredited course provides participants with a thorough grounding in the Principles of Change Management. Experiencing change is inevitable. Maybe it's been a new boss with new ideas, a new job or a new project you have taken on. Or perhaps you are facing new challenges because of changes in the economic or legislative environment in which you operate.

Whatever the cause, making sense of change and peoples' reactions to it can be difficult. Why is the beneficial change you want to introduce so often subject to resistance from various quarters? How can you make change easier? This course will help you to understand how to support individuals, teams and organisations through that change. It will also consider the attributes required of effective leaders to support successful change.

Prerequisites

• There are no formal pre-requisites to attending the course.

The course will be right if you:

• have been tasked to plan a change initiative within your organisation but need ideas on what it's important to think about so that you can increase the chances of the initiative being successful.
• are leading a team that is experiencing change and want to understand how the team can maximise its contribution during the change process.
• are a project or programme manager who wants to introduce change via a project or programme but needs some ideas about how to handle the 'people side' of things.
• are an individual who is impacted by change and wants to gain a greater insight into the change process to help you adapt to changes that are coming your way.
• are looking for an understanding of the theories and models put forward by leading experts in the field of change management.
• would like your learning accredited through a formal qualification (APMG Principles of Change Management Foundation Examination).

Please note: Delegates will be expected to have completed the assigned pre-course study material prior to attending this course. The material will include the course text Making Sense of Change Management by Cameron and Green and a pre-course reading guide. This work is likely to take delegates 10 hours and will be sent to you approximately two weeks before the start of your course.

• If you have not received your pre-course work please contact your account manager or call our team on 0845 757 3888. Alternatively you can email us on info@qa.com.

• You must bring signed photo ID with you on any APMG exam (passport, driving licence, student card) as you will be asked to produce it by the invigilator prior to the exam. You must also be familiar with the APMG Terms and Conditions of Certification which can be found here on the APMG International website.

• To support exam success, delegates will be required to complete two to three hours home work each evening. Delegates need to be aware of the significant amount of evening work required in this course and ensure that they are able to set aside sufficient time to complete the required homework.

• During the course you will asked to provide written permission which enables QA to pass on your pass mark to your employer.

Delegates will learn how to

• understand how to support people learn what they need to during change
• appreciate different approaches to change management and their implications for supporting individuals through change
• understand why people react as they do and how delegates can help individuals through the change process
• appreciate why teams are important in change
• understand what factors contribute to team success
• understand how teams change and develop and so help delegates to deliver improvements in team performance
• identify key metaphors describing how organisations change and how these can help delegates plan appropriate action during change
• understand what assumptions people may have about organisational change
• formulate an integrated model of the change management process and how this can help delegates to introduce successful change within an organisation
• know what key areas need to be considered are when planning organisational change
• understand the difference between management and leadership
• identify different leadership styles and their effects on the change process
• understand the important role leaders have to play in change management
• begin to develop a healthy response to the demands of change management leadership

Course Outline.

The course is divided into 5 parts

• Managing change and the individual
• Managing change and the team
• Managing change and the organisation
• Leadership and change
• Delegates attempt the APMG Principles of Change Management Foundation examination (a 1 hour multiple choice paper) in the late afternoon of the third day of the course