ITIL Foundation
Starting dates and places
Description
This course is based on the principles of the five core ITIL Service Management books.The course takes the format of a detailed, modular introduction to the ITIL Service Management concepts. The course covers the terms, definitions, benefits, objectives and relationships within the IT Service Management lifecycle.
The course will be of interest to:
- individuals who require a basic understanding of the ITIL framework and wish to know how it may be used to enhance the quality of IT service management within an organisation.
- IT professionals who are working with an organisation that has adopted and adapted ITIL who need to be informed about and, therefore, contribute to an on-going service …
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
The course takes the format of a detailed, modular introduction to the ITIL Service Management concepts. The course covers the terms, definitions, benefits, objectives and relationships within the IT Service Management lifecycle.
The course will be of interest to:
- individuals who require a basic understanding of the ITIL framework and wish to know how it may be used to enhance the quality of IT service management within an organisation.
- IT professionals who are working with an organisation that has adopted and adapted ITIL who need to be informed about and, therefore, contribute to an on-going service improvement programme.
Further details of the course content can be found by clicking here.
Course structure and timings
The course takes place over 3 days.Over the 3 days the course will cover:
- ITIL IT Service management lifecycle and objectives
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
Course directors and trainers
The course is presented by Global Knowledge, specialist providers of IT service management, project management and programme management training and consultancy.Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.