Essential Performance Management

Any organisation that truly wants to enhance its workforce and ensure strategic plans are consistent across the business, must have a robust performance management process in place.

• Explain the benefits of performance management and be familiar with the process
• Set SMART objectives and score and monitor these ongoing
• Practise conducting meetings and dealing with difficult situations and employees in the training environment so you are prepared to implement these back in the workplace

Any employee who has responsibility for managing staff.

What you will learn:

• The advantages, disadvantages and reasons why every organisation should have performance management in place
• The importance of clear job descriptions as a framework for understanding expectations
• Examining what SMART objectives really are; the outcomes and measures
• How to conduct effective performance reviews; approach and regularity and how to give effective feedback; motivational and developmental when required to enhance performance and motivation
• The manager’s role in helping people to develop to their full potential
• Using motivational factors for reward which are not just financial
• The exit interview can help to improve the working environment for those people who remain; encouraging discussion and feedback
• Managing poor performance fairly and effectively