Capita Learning & Development: 33 products
Employment Law
This course equips you to deal with, and advise on, employment law issues. As employment legislation now changes twice a year, it is impera…
Creative Problem Solving
This course encourages you to go beyond existing procedures to solve problems you experience within your role. Through discussions, practic…
Consultative Selling Skills
The days of 'feature advantage benefit' selling are no more. Buyers are more sophisticated and sales people need to adapt to form stronger …
Advanced Interpersonal Skills
This course is designed to equip individuals with a greater sense of self-awareness and enhanced interpersonal communication skills in orde…
Conflict Resolution
It could be argued that conflict situations represent our most critical conversations – after all, there wouldn't be conflict if the topic …
Presentation Skills
When surveyed about their greatest fears, many people cite public speaking as their first. This course offers participants the opportunity …
Effective Negotiation Skills
This course is designed to give participants practical guidelines on the techniques and skills needed to achieve a 'win-win' outcome and bu…
Communication Skills for Managers
This course helps you understand others' communication styles as well as your own and will enable you develop professional business communi…
Project Management: Tools & Techniques
This project management course provides a solid approach to manage projects more effectively. You will learn how to use key tools and techn…
New to Team Leadership
For those moving into a team leader role, the challenge can be daunting. It is not just about possessing the technical knowledge; it is als…
PRINCE2® (2009) Conversion
Capita Learning & Development's PRINCE2® Conversion course is based on the 2009 edition of the PRINCE2 manual: Managing Successful Projects…
Think on Your Feet®
There are many situations where individuals need to think fast and 'get their ideas across' - in the boardroom, in management meetings, dur…
Administration Essentials
Administrators are the backbone of the organisation. They are often the first point of contact for colleagues, clients and suppliers intern…
Aligning Learning to Business Objectives
One of the top learning priorities in organisations is often identified as linking training initiatives to the organisation's business stra…
Leading in Challenging Times
This 2-day course will explore the nature of the challenges leaders face in today's testing times. Working in an exploratory group arena, y…