Managing Conflict in the workplace (ilm) L3
- Level
- Total time
Managing Conflict in the workplace (ilm) L3
Starting dates and places
Description
Managing Conflict in the workplace (ilm) L3
Starts: 18 Sep 13 Aim: To develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.
Objectives:
The learner will:
1. Know how to resolve conflict in the workplace.
Indicative content:
� Possible causes of internal conflict, e.g. personal versus business
objectives/values
� Causes of interpersonal friction at work, including bullying and
harassment
� The effects of conflict on performance and the individual at work
� Stages in the development of conflict
� The manager’s responsibility in minimising and resolving conflict, and
techniques to achieve this
� Ways t…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Managing Conflict in the workplace (ilm) L3
Starts: 18 Sep 13 Aim: To develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.
Objectives:
The learner will:
1. Know how to resolve conflict in the workplace.
Indicative content:
� Possible causes of internal conflict, e.g. personal versus
business
objectives/values
� Causes of interpersonal friction at work, including bullying
and
harassment
� The effects of conflict on performance and the individual at
work
� Stages in the development of conflict
� The manager’s responsibility in minimising and resolving
conflict, and
techniques to achieve this
� Ways to create harmony at work and engender a positive
atmosphere
£195 + vat Accredited module or part of the ilm award/certificate suite
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