Office Management - Roles and Skills Workshop

Without an effective office operation, managers and executives will be distracted from their main purpose and role and their level of contribution to the business goals will be diluted. 

This highly participative programme will explore the rationale of various key office practices and will build on the skills and knowledge of the participants, whilst promoting greater confidence.




This programme is designed for:  those employees who are responsible for the operation of the office, and explores all the day to day administrative procedures of a successful office, and what can go wrong. 

At the end of the programme, participants will be able to:

1. Understand best practice in key office procedures.
2. Explore and understand their role in these practices and the contribution they can make in support of their organisation"s goals.
3. Appreciate the importance of working relationships within the office environment
4. Have developed their personal organisation, communication and interpersonal skills
5. Prepare an Action Plan to promote and realise improvements in their office"s organisation and efficiency, and the actions they personally must apply.

The core topics of the programme will be:

• Roles and responsibilities of Office Personnel
• The Working Relationships
• Office Communications and Meetings
• Managing Time and Prioritising Structures
• Staff Performance and Motivation
• Benefiting from Change in your Organisation
• Presentation Skills
• Emotional Intelligence
• Goal Setting