Understanding and Using Emotional Intelligence in the Supply Chain

This programme provides an introduction to the meaning and potential of Emotional Intelligence. It leads its participants through a consideration of the impact of emotions in the workplace and their own emotional experiences.

This understanding provides the foundation for the developed learning of how Emotional Intelligence can be applied to benefit the corporate environment.



This course is designed for any person at any level in an organisation needing to better understand this constantly talked about subject:  the impacts and implications of the emotional facets that do and will affect the behaviours and performance of us all in the worksplace. 

At the end of the programme, students will be able to:

• Understand the meaning of the term Emotional Intelligence.
• Recognise the implication of their own emotions within the intellectual arena.
• Interpret the value of the application of EI within corporations in recent times.
• Strategise the critical components of the application of EI to achieve improvements in their organisation.
• Undertake the giving of constructive feedback to support positive work mindsets
• Identify an Action Plan to apply an increased application of EI in own area of the workplace.

The core topics of the programme will be:

• Understanding Emotions
• Emotional Intelligence
• EI Key Competencies in Business
• Developing an EI Positive Work Environment