Alternatives for Making KLM Menopause-Proof – getting to grips with the menopause Individual treatment for menopausal symptoms at FIT@WORK4WOMEN
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Effective Complaint Handling
An in-depth course on how to deal with complaints and conflict. This full-day course will give you a complete framework on how to deal effe…
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Emergency Call Handling
This one-day course gives you the skills, confidence and opportunity to practise all the relevant eventualities that you may encounter when…
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- Price completeness: This price is complete, there are no hidden additional costs.
Complaint Handling Training
Who is the course for? The course provides training for individuals who are responsible for handling customer complaints and/or front-line …
Complaints Mediation
The Complaints Mediation course is for organisations or individuals wanting to offer mediation as part of their complaints procedures. The …
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Building and Retaining Customer Relationships
Overview Course duration: 1 day.This course will enable you to understand the root cause of customer complaints, manage customers expectati…
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- Price completeness: This price is complete, there are no hidden additional costs.
Investigate Health & Safety Accidents, Incidents & Complaints - Level 3 in OH&S Unit 306
This course is a stand-alone NVQ Level 3 in Occupational H&S and is for people who are responsible for investigating incidents and complain…
Effective Meetings Workshop
How to make your meetings more productive1 Day - On Request One of the biggest timewasters within organisations is ineffective meetings. "P…
Enhancing the Customer Experience: An interpersonal approach to good customer care
Course delivery dates This one day course will be running on: 16 July 2013, Fusehill Street, Carlisle (Room LG201) Why study with us? The a…
Principles and Practice of Working with Individuals on the Autism Spectrum
Module delivery dates The next delivery of this course will be in Lancaster with attendance dates as follows: Delivery dates 2013/14 Octobe…
Level 2 Retail Knowledge Certificate
This course consists of the following:Customer Services The effects of customer service on a retail business Customer service policies, sta…
Nutrition and Hydration in the Elderly
This study day is designed to prepare/update carers who are working in all categories of health care and who care for vulnerable adults/cli…
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Dementia Care
This study day is designed to prepare/update carers who are working in all categories of health care and who care for vulnerable adults/cli…
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- Price completeness: This price is complete, there are no hidden additional costs.
Care of Clients with Tracheotomy
This study day is designed to prepare/update carers who are working in all categories of health care and who care for vulnerable adults/cli…
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- Price completeness: This price is complete, there are no hidden additional costs.
Managing Customer Relationships
Ref: MST10119 Aim: The delegate will learn how manage a customer relationship in order to make the most of every opportunity. By the end of…