ITIL Inter - Release, Control & Validation

IT Professionals, Business Managers and Business Process Owners.

This ITIL Training Module forms part of the ITIL Intermediate Capability Stream. Successful completion of the exam will provide an ITIL Certificate and also 4 credits towards achievement of the ITIL Expert qualification.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
• Change management as a capability to realise successful service transition
• Service validation and testing as a capability to assure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor the state of service transition
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability
• Service request fulfilment and evaluation to assure meeting committed service level performance
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

Achievement of the ITIL Expert Release, Control & Validation Certificate.

• Introduction to Release, Control & Validation (RC&V)
• Change Management
• Service Asset and Configuration Management
• Service Validation and Testing
• Release and Deployment
• Request Fulfilment
• Demand Management
• Service Evaluation
• Knowledge Management
• Role and Responsibilities
• Technology and Implementation Considerations
• Exam Preparation