ITIL Inter - Service Transition
Starting dates and places
Focus on Training offers this product as a default in the following regions: N/A
Description
CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, Service Test managers, other IT staff & managers.
This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide 3 credits towards achievement of the ITIL Expert qualification.
Succesful Delegates will understand:
- Service Transition Principles, Purpose and Objective
- How Service Transition processes interact with other Service Lifecycle Processes
- The sub processes, activities, methods and functions used in each Service Transition Process
- The roles & responsibilities within Service Transition
- Activities and functions needed to achieve operational excellence …
Frequently asked questions
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CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, Service Test managers, other IT staff & managers.
This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide 3 credits towards achievement of the ITIL Expert qualification.
Succesful Delegates will understand:
- Service Transition Principles, Purpose and Objective
- How Service Transition processes interact with other Service Lifecycle Processes
- The sub processes, activities, methods and functions used in each Service Transition Process
- The roles & responsibilities within Service Transition
- Activities and functions needed to achieve operational excellence
- How to measure ITIL Service Transition
- Technology and implementation considerations
- Challenges, critical success factors and risks
Achievement of the ITIL Expert Service Transition Certificate.
- Introduction to Service Transition
- Service Transition Principles
- Service Transition Processes
- Transition & Planning support
- Change Management
- Service Asset & Configuration Management
- Release & Deployment Management
- Service Validation & Testing
- Evaluation
- Knowledge Management
- Service Transition Related Activities
- Organising for Service Transition
- Consideration of Technology
- Implementation and Improvement
- Exam Preparation
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