Supervisory Skills

Supervisors, First Level Managers and Team leaders who have been in the role for a short time. It is for everyone who would like to gain a better understanding of what is involved in managing effectively and improve their skills ranging from enhancing their credibility to delegation, motivation and giving and taking criticism.

• Understand what it means to supervise and manage effectively
• Know how to get the results and performance your staff are capable of
• Understand how to communicate more effectively and listen properly
• Understand how to establish or enhance your Credibility
• Understand effective Delegation techniques
• Enhance your ability to Motivate your staff
• Appreciate the importance of and how to give effective Feedback
• Create an Action Plan for the future

Introduction & Workshop Objectives

• Finding out what you want to achieve today

Role of Supervisor

• Activities an effective Supervisor is involved in
• Action Centered Leadership

Strengths and Limitations

• Identifying your personal Strengths and areas for development

Communicating effectively

• What is communication?
• Why it can go wrong so often and how to avoid it
• Importance of Listening

Enhancing your credibility

• How can you establish or enhance credibility

Delegation / Giving Instructions

• Why should we delegate?
• Steps of successful delegation
• Avoiding reverse delegation

Motivation

• What motivates you?
• Key Principles of Staff Motivation
• Test yourself: How well do you motivate?
• Tips on how to motivate others

Feedback

• Two types of feedback - what they are, when to use, and where to use
• Giving and taking criticism

Summary and Close

• Reviewing the main Learning Points from today
• Creating an Action Plan for the future