Hotel Receptionist & Opera PMS Hotel Software
Description
Overview:
We understand that employers want staff who are qualified, which is why we provide excellent online course.
During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to …
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Overview:
We understand that employers want staff who are qualified, which is why we provide excellent online course.
During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
Course aims:
This course aims to teach you the following:
- How to use the Opera PMS hotel booking and reservation system
- Customer service best practice
- Front desk duties
- How to handle challenging situations and solve common problems
- Database management
- How to use Microsoft Word and Excel effectively
- How to manage meeting and accommodation bookings
Who is it for:
This course is suitable for those:
- Seeking work as a Receptionist in the hotel/hospitality industry
- Interested in learning how to use the Opera PMS system
- Who are a Receptionist keen to learn or develop relevant skills needed to progress
- Who are an experienced Hotel Receptionist wishing to learn new skills, particularly in relation to the use of the Opera PMS system
Entry Requirements:
Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
Course Curriculum
1: Professional Receptionist Training Course Objectives
2: The 90: 90 Principle To Create A Powerful First Impression
3: Hot Telephone Tips
4: Get The Facts- Ask The Right Questions
5: Discuss Solutions- Learning To Listen
6: Dealing With Difficult Customers
7: Practice Good Telephone Skills
8: Managing Database And Company Files
9: Booking Or Reservation Procedure
10: Deal Effectively With Security And Safety Issues
11: Successful Meetings & Minutes
12: Meeting Arrangements
13: Arranging Business Travel And Accommodation
14: Email Tutorial
15: How To Use Social Media To Promote Your Company
16: Minute Taking
17: Microsoft Excel Tutorial
18: Ms Powerpoint Tips
19: Ms Word Tips & Tricks
20: Opera Log In And Log Out, Main Screen
21: Profile Creation And Amendments
22: Profile Notes
23: Finding Reservations – 2 Ways
24: Rate Query Screen
25: Creating Reservation
26: Preferences And Features Requests
27: Amending Reservation
28: Cancelling Reservation
29: Check In (2 Ways)
30: Check Out
31: Cashiering Posting Charges
32: Cashiering Splitting And Transferring Charges
33: Cashiering Routing
34: Alerts
35: Traces
36: Room Status, Out Of Order And Out Of Service
37: Opera Reports
Assessment:
At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Certification:
Successful candidates will be awarded a recognised Certificate in Hotel Reception and Opera PMS Training.
Career Path:
This course would benefit the following positions:
- Hotel Receptionist
- Switchboard/Telephonist
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.