Alternatives for Introduction to Service Design Workshop [ASS_ISD]

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Drive Change & Innovation | Transformational e-coaching journey

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Many leaders of large companies say they must become more entrepreneurial and adopt the start-up mindset if they’re going to survive. Clear…

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Certified Agile Service Manager (CASM®) certification (exam included)

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Certified Agile Service Manager (CASM ®) - Process Improvement, Service Management Online classroom, incl. online exam Certified Agile Serv…

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Certified Agile Service Manager

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Better. Faster. Stronger. Learn how to use Agile with ITSM (ITIL®) to strengthen and secure your processes. A Certified Agile Service Manag…

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Scaled Agile Framework 6.0: SAFe Agile Product Management (APM) - Virtual

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Creativity, innovation, exploration: these can be difficult to achieve and safeguard in large organizations, even Lean/Agile ones. The thre…

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Workshop for Teachers: The Design Student's Handbook, Short Course Programme

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This is an interactive workshop for teachers which will explore current design thinking and learning within art and design, bridging the ga…

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AWS Architecture Workshop

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Introduction This workshop will give engineers a deep dive into how to design their architecture on AWS. The workshop follows a 12-step pro…

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Creating That "Hot Call" - Telemarketing Workshop

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This is a practical and interactive workshop that will show you how to "get results using the phone" - consistently and at a high level Dur…

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Delivering Excellence in Customer Service via Email and on the Telephone

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Overview Course duration: 1 day.This one-day workshop focuses on the latest thinking on how to deliver a differentiated customer experience…

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Developing an Effective Business Case

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Friday 7th June 2013, 9:00am – 5:00pm This course is a one-day workshop designed to provide an introduction into writing short and concise …

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The Growth Mindset

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Your success starts with a mindset designed for success. Sadly, most people are not wired to have a mindset for success. In fact, none of u…

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ITIL V3 One Day Awareness

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Course Description:This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT …

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Service Automation Foundation

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The Service Automation Foundation (SAF) course is an introduction to the Service Automation Framework for the design and delivery of automa…

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KT Problem Solving: eLearning & Expert Coaching

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The KT Problem Solving eLearning & Expert Coaching program provides a foundational understanding of Kepner-Tregoe's Situation Appraisal and…

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Innovation Workshop

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In deze workshop leer je de basis over innovatie. In de workshop worden vragen beantwoord zoals: - Waarom is innovatie belangrijk? - Welke …

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Lean Projects Lecture Series 2012-13, Short Course Programme

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Supported by an advisory board of construction clients and supply chain companies, the Centre for Lean Projects offers a wide range of shor…