ITIL® 4 Specialist: Acquiring & Managing Cloud Services - Including Exam [ITIL4AMC]

OVERVIEW

This 3-day  ITIL® 4 Specialist: Acquiring & Managing Cloud Services training provides a vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

It explores the concept of the ‘cloud services user journey’ which aligns key ITIL® concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

OBJECTIVES

After you complete this course you will be able to:

• Analyze available solutions and potential benefits using a vendor-neutral approach
• Effectively identify, select and deliver optimized cloud services
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL® 4 framework
• Adopt a customer-focused end-to-end cloud procurement user journey

AUDIENCE

This course is aimed at anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions; regardless of sector, industry, or cloud maturity.

• Individuals continuing their journey in service management.
• ITSM managers and aspiring ITSM managers.
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

CERTIFICATION

This class comes with an online proctored exam voucher. These will have a validity of 12 months. You will need to schedule and complete your exams within this time frame.

Details about exam:

• 40 questions
• Multiple choice
• 90 minutes’ duration
• Closed book

ITIL® 4 Specialist: Acquiring & Managing Cloud Services exam voucher incorporates the corresponding Digital Core Guidance (eBook). The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished.

Certification: ITIL® 4 Specialist: Acquiring & Managing Cloud Service

CONTENT

• This course is structured around the ITIL® customer journey.
• Practical guidance to help organizations navigate the steps of their cloud services journey.
• Provides vendor-agnostic best practice guidance that is not tailored to specific vendors and tools.
• Demonstrates how ITIL® supports a clear and practical integration between cloud technology, cloud acquisition and broader business strategy and functions.

Cloud Basics

• Key components of ITIL®4
• The role of cloud services in an organization
• Define requirements for adopting, and readiness to adopt, cloud solutions
• Types of cloud services and their applicability

Procuring and Onboarding

• Procuring cloud services in the ‘offer’ step
• Onboarding and offboarding cloud services

Cloud Strategy

• Managing the use of cloud services
• Evaluate and improve a cloud strategy