Managing the Student Experience

Course Code: MMAHEM_14

Masters Level Module

The purpose of this two-and-a-half-day residential module is to examine the ways in which students use, and perceive, their time in higher education, and how managers can help to ensure that students' interaction with the institution is effective and worthwhile. The module will cover the student's entry to a new community and the adoption of a new role; how students can participate in and manage their learning; students' roles as members of a higher education community and as 'customers'; obtaining and using student feedback; disciplinary and appeals procedures; equity and diversity, including provision for international students; and the future student experience, considering how students might engage with their institutions and their staffs.

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