Effective Communication and Inspirational Presentations

• Senior Directors who would like a refresher
• Senior Managers who would like to develop their skills
• Departmental Directors and Departmental Managers who would like to consolidate their knowledge
• Those who deliver pitches and presentations to internal and external audiences
• Team Leaders
• Project Managers
• Operations managers
• Supervisors
• Team members

Course objectives

• To increase impact of verbal communication in multiple and complex situations
• To give powerful, memorable and winning presentations in meetings, conferences and at pitch presentations
• To write effectively and productively with impact
• Application of NLP™ and Emotional Intelligence to self-development

Course content

Verbal Communication Skills

• Structure simple messages using appropriate language and delivery
• Listen attentively to ensure mutual understanding
• Generate productive and open discussions to solve problems
• Overcome the barriers to effective verbal communication

Presentation Skills

• Research the people in the audience and their objectives
• Approach, structure, content and methods to meet audience requirements
• Anticipate, prepare and practise answers to difficult questions and awkward questioners
• Overcome nerves, project your voice powerfully and keep audience attention

Written Communication Skills

• Win and keep readers’ attention
• Understand how people read and absorb written information
• Plan appropriate approach, structure, content, vocabulary and visuals
• Principles applied, including to reports, pitches, tenders, e-mails, websites, social media

Introduction to Neuro-Linguistic Programming

• What is Neuro-Linguistic Programming™ (NLP™)?
• How does NLP™ work?
• NLP™ for self-management and self-development
• Application of NLP™ to enhance performance of organisation, teams and individuals

Emotional Intelligence and Body Language

• Key principles, qualities and skills of Emotional Intelligence
• Application of EI to develop self, teams, individuals and respond to situations
• Sending the right messages through your non-verbal communication
• Interpreting the signals and gestures of body language of others