IMIAL Level 4 Diploma in Vehicle Maintenance & Repair Principles (Year 3 of 3)

Course Content

• Support for Job Roles in the Automotive Environment
• How to make learning possible through demonstrations and instructions
• How to identify and agree Motor Vehicle customer service needs
• Monitoring procedures to control risk to health and safety
• Diagnosing Motor Vehicle faults where no prescribed process or format is available
• Providing technical support and advice to colleagues in Motor Vehicle environments
• Liaising with vehicle product manufacturers and suppliers on technical matters
• Providing diagnostic equipment and technical information system support in Motor Vehicle environments
• Conducting diagnostic consultations with customers in Motor Vehicle environments

Course Aims

The Level 4 qualification is designed to progress the skills of Automotive Technicians, already competent at Level 3, to Master Technicians status, by developing their ability to determine solutions to a variety of unpredictable problems.

The Master Technicians role in the industry is to:

• Diagnose complex faults that normal diagnostic technique has been unable to solve.
• Liaise between all stakeholders in the complex repair process, i.e. customer, manufacturer or parts suppliers/manufacturers, other technicians and service reception.
• Provide personal and technical support to other technicians both within their organisation and/or dealer group.

Assessment Methods

8 Practical Methods; 5 Online Exams