Effective Vendor Relationships

Level
Total time

Effective Vendor Relationships

Perpetual Solutions
Logo Perpetual Solutions
Provider rating: starstarstarstarstar 10 Perpetual Solutions has an average rating of 10 (out of 1 reviews)

Need more information? Get more details on the site of the provider.

Starting dates and places

This product does not have fixed starting dates and/or places.

Description

Prerequisites:

There are no specific prerequisites but it is expected that delegates will be responsible for managing partner and vendor relationships

Course Description:

How good is the relationship you have with your vendors?

Do you always receive services to the same high standards as those you provide to your customers and clients, or is a poor working relationship undermining the organisation's ability to perform its key role?

This workshop will help you build and maintain an effective client/vendor relationship, with a clear focus on continually improving standards in vendor service delivery in ways that are acceptable to both parties.

You will benefit from this course if you have responsibi…

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Didn't find what you were looking for? See also: .

Prerequisites:

There are no specific prerequisites but it is expected that delegates will be responsible for managing partner and vendor relationships

Course Description:

How good is the relationship you have with your vendors?

Do you always receive services to the same high standards as those you provide to your customers and clients, or is a poor working relationship undermining the organisation's ability to perform its key role?

This workshop will help you build and maintain an effective client/vendor relationship, with a clear focus on continually improving standards in vendor service delivery in ways that are acceptable to both parties.

You will benefit from this course if you have responsibility for ensuring professional, productive relationships with partners and vendors.

By the end of the course you will be able to:

  • Demonstrate good vendor relationship behaviour
  • Select the 5 vendor relationship behaviours that if improved will have the greatest impact on the service you receive
  • Apply the criteria used for evaluating and selecting a vendor to anticipate potential problems
  • Explain the relationship between agreed deliverables, quality measures, and vendor behaviour
  • Monitor, manage and review the client/vendor relationship
  • Recognise what motivates your vendor and use this knowledge to create win-win outcomes
  • Use appropriate strategies for resolving conflict between you and your vendor
  • Demonstrate assertive behaviours and identify opportunities for using them.

This course includes the following modules:

Course Topics

  • Personal objectives for the course.
  • What is your organisations culture?
  • The current client-vendor relationship.
  • Benefits of working effectively with your vendor.
  • Experiential learning activity.
  • The client-vendor matrix.
  • Client-vendor relationship competencies.
  • The attitude-behaviour cycle.
  • Building rapport and communication models.
  • Questioning and listening skills.
  • Objectives setting.
  • Control mechanisms.
  • Manipulation and defensiveness.
  • Influencing strategies.
  • Dealing with conflict.
  • Assessing your methods of dealing with conflict and using appropriate modes.
  • Completion of a personal action plan.

For online live training advice please visit our Learning Advice Centre on our website. Be sure to follow us on Twitter to receive special course offers, news and updates!

There are no reviews yet.

    Share your review

    Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.

    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.