ITIL(R) V2-V3 Manager's Bridge Expert, Revision and Exam Day

Course Description:

The ITIL® Managers Bridge V2 to V3 Expert, Revision and Exam Day is designed to assist individuals who have already attended the Managers Bridge to V3 Expert course, taken the exam, but not gained the required score to pass the exam.

• Exam hints & tips
  Provision of mock exam questions
  Full exam question investigation and answer rationale
  Review session of key diagrams and schematics
  The Managers Bridge to V3 Expert exam

The course will provide practical advice and guidance on how to prepare to re-sit the exam, including:

The Course is targeted at:

- Individuals who have attended the ITIL® Managers Bridge to V3 Expert course, either with QA-IQ Ltd or another training provider, who wish to re-take the exam to improve their previous score

The ITIL® Framework is a source of good practice in service management. ITIL® is used by organisations world-wide to establish and improve capabilities in service management. Service management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers