Microsoft Unified Communications Voice Ignite Technical Workshop

Prerequisites:

Knowledge of Microsoft Office Communications Server 2007 is required before attending this workshop. It is highly recommended that delegates attend the Microsoft Office Communications Server 2007 R2 Ignite (M50232) before attending this workshop.

Course Description:

This in-depth five day instructor led technical workshop provides delegates with the knowledge and skills required to install, configure and maintain voice over IP solutions using Microsoft's Unified Communications.

The workshop is based on Microsoft Office Communications Server 2007 Release 2 and Microsoft Exchange Server 2007 SP1 Unified Messaging.

This course includes the following modules:

Welcome and Overview of Microsoft Unified Communications Voice Ignite v 2.0

• Explain Microsofts innovative approach to Unified Communicaitons (UC) based on customer feedback.
• Explain the opportunities for customers with Microsofts UC solution.
• Name the products behind Microsofts UC Voice solution

Microsoft Unified Communications Vision and Architecture

• Discuss Microsofts vision for UC.
• Identify the UC components
• List Microsoft Office Communications Server 2007 Release 2 (OCS 2007 R2) server roles
• Diagram Microsofts UC Voice architecuture

Voice Deployment Scenarios

• Explain the end user experience with OCS 2007 R2 Voice
• Explain the role of the Mediation Server
• Explain how a SIP/PSTN (Media) Gateway works with OCS 2007 R2 in UC Voice solutions
• List Voice deployment scenarios and connectivity options

Voice Design Requirements and Call Flows

• Determine dialing, routing, and network requirements
• Discuss call flows for OCS 2007 R2 deployment scenarios

Location Profile, Normalization, and Routing

• Describe key items to configure Enterprise Voice in OCS 2007 R2
• Explain configuration components for routing
• Become familiar with Enterprise Voice Route Helper

Configuring Voice Capabilities

• Explain the key concepts of dial plans
• Explain how to enable users for Enterprise Voice
• Explain how to manage clients of OCS 2007 R2 for voice capabilities

Monitoring Server

• Discuss the Network Service Quality (NSQ) approach to voice quality
• Explain the Quality of Experience (QoE) approach to voice quality
• Discuss network provisioning
• Explain the installation and configuration of the Monitoring Server
• Discuss how to use the Monitoring Server reporting options for OCS 2007 R2

Voice Interoperability Introduction

• Use and describe to your peers Microsofts Open Interoperability Program (OIP)
• Discuss the pros and cons of interoperability approaches
• Know where to go to get the most up to date list of qualified interoperability scenarios

Exchange Server 2007 SP1 Unified Messaging Architecture and Topologies

• Explain the evolution of network components and identify a customers current environment
• Describe Microsoft Exchange Server 2007 Unified Messaging (UM) features for OCS 2007 R2 interoperabilty
• Explain UM architecture and topologies
• Explain call routing for Exchange 2007 UM and OCS 2007 R2.

Exchange Server 2007 SP1 UM and OCS 2007 R2 Integration and Troubleshooting Tools

• Describe how Exchange 2007 SP1 UM interoperates with OCS 2007 R2
• Explain how to create and configure the UM components
• Explain dial plan considerations for OCS 2007 R2 and Exchange Server 2007 UM
• Explain how OCS 2007 R2 is configured to route calls to Exchange Server 2007 UM
• Describe how to integrate OCS 2007 R2 and Exchange Server 2007 UM

Conferencing: Audio/Video/Web

• Explain OCS 2007 R2 conferencing components and configuration considerations
• Architect and design an A/V and Web Conferencing solution
• Explain how Conferencing Server and Conferencing Service can be integrated
• Address OCS 2007 R2 Conferencing scalability

Conferencing: Dial-In

• Describe user experiences of Dial-In Conferencing using Microsoft Office Communications Server 2007 Release 2 (OCS 2007 R2)
• Explain deployment considerations when planning to enable Dial-in conferencing
• Walk through the steps of a Conference Attendant Call Flow

Remote Users Accessing OCS 2007 R2

• Describe Edge Server Services
• Walk through external users have a a voice conversation with internal users
• Describe Edge Server deployment topologies
• Describe the Edge Server Planning Tool
• Explain the best practices for configuring Edge Servers

Deploying and Managing Microsoft Unified Comunication Devices

• Describe the infrastructure requirements for deploying UC devices
• Describe the management of UC devices
• Identify the Microsoft Office Communicator 2007 Release 2 (OCS 2007 R2) Phone Edition Enhancements and Integration

Edge Details

• Describe Internet Security and Accleration (ISA) Server configuration
• Identify the role of ISA in a Unified Communications topology
• Identify the role of Network Address Transaltion (NAT) and Firewalls in a network environment
• Discuss Interactive Connectivity Establishment (ICE), Simple Transversal UDP through NATs (STUN), and Transeversal Using Relay of NAT (TURN) protocols
• Identify where ICE protocol is used in an OCS 2007 R2 environment
• Discuss TURN Provisioning and Credentials

Planning

• Explain the key phases of a Voice project
• List the critical requirements that drive the Voice solution design
• Discuss planning considerations for a Voice solution
• Use tools and templates to help you with the key planning decisioins

Multi-Site and High Availability

• Explain hardware load balancing
• Discuss high availability options for OCS 2007 R2
• Discuss supported site resiliency solution
• Discuss branch office design considerations

System Administration for VoIP

• Deployment Validation Tool (DVT) to your environment
• Applying the DVT to your environment
• Answering Agent Tool (AAT)
• VoIP Test Tool
• Pre-Call Network Diagnostic Tool
• Network Monitoring Tool 3.x

OCS 2007 R2 Troubleshooting Tools and Tips

• List top customer issues with OCS 2007 R2 deployments
• Select tools to proactively help with deployments and troubleshoot UC clients
• Perform necessary steps when troubleshooting issues in and OCS 2007 R2 environment
• Explain how to troubleshoot Enterprise Voice Quality issues
• Understand Voice Performance Counters

Appendices: Voice Security

• Describe how communications are protected in OCS 2007 R2
• Identify security related components of OCS 2007 R2
• Describe how Edge Servers help to secure communications to external users
• Address concerns related to the opening of 10,000 ports
• Discuss secure versus unsecure protocols