Train the IT Trainer

Prerequisites:

Working knowledge of one Microsoft application e.g. Word or Excel. Please bring along any materials that you will require to deliver your training sessions

Course Description:

In today's rapidly changing IT environment, managers and team members are being called upon to train staff in software products – but how effective are they as training providers?

This course is designed to improve your ability to provide training on software products to less experienced users on a one to one basis or in a classroom. During the course participants will run two practical training sessions. The first will last for ten minutes and will be on a one on one basis. The second will be delivered to a group of trainees.

Anyone who will deliver IT training programmes or those who wish to improve their existing IT training skills will benefit from attending this course.

By the end of the course you will:

• Describe a systematic approach to the identification and analysis of training needs
• Consider how effectively users are utilising their PC products
• Identify your role in the training process
• Set clear learning objectives for yourself and the trainees
• Develop and implemented a successful lesson plan
• Describe the learning cycle
• Demonstrate how adults learn
• Design walkthroughs and exercises for trainees
• Identify what makes up the ideal training environment

This course includes the following modules:

Course Outline

• Establish personal objectives for the course
• Qualities of an IT trainer
• The training process
• Developing a lesson plan
• Principles of adult learning
• Learning styles and how these apply
• Analysing your training group
• Structuring a lesson plan
• Delivery of a one-to-one training session and feedback
• Building rapport with trainees
• Trainer questioning and listening skills
• Positive, negative and neutral words and phrases
• Trainer presentation skills
• The use of visual support
• Handling challenging trainees
• Coping with stress and handling nerves
• Evaluating the training you deliver
• Delivery of a group training session and feedback
• Completion of a personal action plan