Performance management

Identify poor performance Causes and Solutions

Who Should Attend And Why

Suitable for supervisors and managers who have responsibility for delivering business success through other people.

The course provides insight into what needs to happen to enable a high performance workplace culture and offers delegates sound techniques and practical tools to help get that high performance from their people

By The End Of The Workshop Participants Will Be Able To:

Understand what Performance Management is and how it fits into continuously developing Business Plans

Apply a strategy to deal with a range of under performance issues

Use motivational techniques to get the best out of people

Recognise early, underperformance and unfulfilled opportunities

Apply an investigative approach to individual performance opportunitie

Use a positive interviewing technique to establish facts and plan for the future

Agree new business targets and goals along with improvements to personal development plans

Consider further options if performance fails to improve

Workshop Overview

Performance Management and the link to Business Plan and Appraisals
Structuring communication flow from the top down
What makes performance management successful and why do such systems often fail
Creating and maintaining a positive performance culture
Steps and Processes to enable performance management
Reducing fear and blame to allow performance management a chance
Aligning all performance management activities to business needs

Measuring Performance
Quantifying Performance Standards, Objectives and Targets - SMART
Defining and Communicating Behavioural objectives and competencies

Reasons for Poor Performance
Examining circumstances in which performance suffers
Identifying signs of performance dips
Identifying Skill and Knowledge Gaps
Using the GROW coaching technique to move performance forward
Creating positive feedback cycles

Overcoming Management reluctance to manage performance
Ensuring the use of positive techniques
The consequences of not addressing performance issues

Performance review interviews
Developing an investigative approach to performance appraisal interviews
Increasing collaborative techniques
Delivering a powerful message
Active Listening
Avoiding assumptions
Focusing on the future – not the past

Correcting Performance
Giving corrective and reinforcing feedback
Uses of behavioural Objectives and competencies
Setting SMARTER Objectives

Coaching for Success
Applying Coaching Techniques to raise standards
Developing skills and talents for now and the future

Action Plans
Continuing your professional development back in the workplace
Being a performance management role-model to other managers and supervisors