Alternatives for Closing Incoming Calls Effectively

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Closing Incoming Calls Effectively

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p This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to as…

Telephone Techniques - Incoming Outgoing Calls

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p This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help d…

Dealing with Incoming Calls Positively

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p The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. Thi…

Customer Care - Incoming and Outgoing Calls

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p This course has been designed and adapted for a number of PTP#39;s clients that run call-centres to handle incoming calls and outbound ca…

Call Centre - Achieving Best Practice

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p This course has been designed and adapted for a number of PTP#39;s clients that run call-centres to handle incoming calls to the company.…

Masterclass in Handling Incoming Telephone Calls - Half Day (pm)

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p This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then…

Gaining Commitment on the Telephone

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p This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing te…

Maximising Appointments on the Telephone

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p This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those field…

Winning More Business on the Telephone

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p This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sal…

Sales Management (1 day course)

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p After defining Sales Management, this course investigates how to establish a marketing strategy, looking at the sales amp; marketing tool…

Outgoing Calls - Maximising Effectiveness

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p This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be …

Certificate in Call Centre Success

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The customer is always right, right? Train for spectacular call centre success! Do you work for a call centre dealing with product support …

Maximising Incoming Business

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Ref: MST10125 Aim: The delegate will learn about the essentials of dealing with incoming calls and enquiries and how to make the most of ev…

Effective Telephone Collection Techniques

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Overview Course duration: 1 day.All the new credit controller needs to know to confidently and successfully collect payment over the phone.…

Answering The Telephone

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Turning good morning into good business1 Day - Non Residential Callers judge the professionalism of your organisation from their first cont…