Stand & Deliver, Learning & Development: 10 products
ILM Level 3 Award in First Line Management
Who Should Attend Practising, and potential, First Line Managers. Overview This highly rated programme is designed to give the strong found…
Negotiation & Influencing Skills
Who Should Attend Anyone who needs to negotiate with others in the course of their work. This can include communications with clients, supp…
Managing Conflict
Who Should Attend Those who come into contact with "difficult", angry or aggressive people in the course of their work, and would like to g…
Business Writing
Who Should Attend People who need to learn the skills that are essential for writing clearly and effectively in business. Overview Written …
Essential Telephone Techniques
Who Should Attend Those who spend a significant amount of their time dealing with either internal or external customers on the telephone. O…
Time Management
Who Should Attend Anyone who would like to improve their ability to control the way they manage their time and their job, and make the most…
Introduction to Project Management
Who Should Attend Those who need to quickly gain a practical grasp of Project Management processes and tools. Overview In the great majorit…
Problem Solving & Decision Making
Who Should Attend Anyone who is required to apply problem solving and decision making skills, or use any form of creativity within the scop…
Assertiveness & Confidence Building
Who Should Attend Anyone who would like to improve their ability to delegate, self confidence, constructive communication skills or deal mo…
Leadership & Team Development
Who Should Attend Anyone managing a team who needs to develop their team members' performance and their own leadership skills. Overview Thi…