National Certificate in Mediation Skills
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National Certificate in Mediation Skills
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Description
Acquire positive behaviours, skills and confidence to secure mutual solutions in difficult situations.
We offer the experience and expertise that comes from fourteen years of providing accredited mediation training.
The nationally accredited Certificate in Mediation Skills sets the standard for mediation training in the UK. This course gives the positive behaviours, skills and confidence to secure mutual solutions in complex and challenging conflicts. The course is for internal mediation teams or individuals wanting to excel in mediation. The course is a powerful and challenging journey transforming experienced staff into competent conflict resolvers, giving a leading edge in successful employee relations.
The course is highly experiential and interactive with high levels of trainer demonstration, coaching and skills practice. The course offers insightful theory which will help you understand the psych…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Acquire positive behaviours, skills and confidence to secure mutual solutions in difficult situations.
We offer the experience and expertise that comes from fourteen years of providing accredited mediation training.
The nationally accredited Certificate in Mediation Skills sets the standard for mediation training in the UK. This course gives the positive behaviours, skills and confidence to secure mutual solutions in complex and challenging conflicts. The course is for internal mediation teams or individuals wanting to excel in mediation. The course is a powerful and challenging journey transforming experienced staff into competent conflict resolvers, giving a leading edge in successful employee relations.
The course is highly experiential and interactive with high levels of trainer demonstration, coaching and skills practice. The course offers insightful theory which will help you understand the psychology of conflict and help you to respond positively in complex and challenging conflicts. The course offers practical skills and techniques to help people reach resolution.
Course objectives:
- Understand the principles and theory of mediation
- Understand the psychology of conflict escalation and conflict resolution
- Create a safe environment within the mediation process
- Build rapport and trust with people in conflict
- Engage resistant people in a constructive process
- Maintain an impartial role
- Manage and structure the mediation process
- Facilitate co-operation and joint problem-solving
- Demonstrate anti-discriminatory practice
- Constructively manage difficult, conflict behaviours and strong emotions with appropriate control
- Strengthen sustainable resolution by addressing underlying psychological factors
- Assist people in conflict to achieve win-win outcomes
- Know when to mediate and when not to
- Understand your own development and support needs as a mediator
Comprehensive course materials include
- scripts for key mediator inputs
- question lists
- mediation process maps and checklists
- typical conflict challenges and model responses
- ethical framework
- post course study pack
- full course assessment criteria.
The course is delivered over five days Monday-Friday.
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