Leading through Change with The Pacific Institute - Day 3: Team Effectiveness

Aims

The whole structures across public services are changing rapidly. Services are being devolved to the local and community level across healthcare, education, the emergency services and all other sectors. This is creating the need for all those who work and deliver public services to learn to think and act differently. The end of the top-down approach to public services has created a vacuum in which a new generation of leaders will emerge. As public services are becoming more complex and highly interdependent, such as the emergence of Health and Well-Being Boards, attendance at Leading through Change will give you the confidence to try new and creative approaches to the workplace, deal with complex leadership situations and provide effective service outcomes.

The main aim of any organisation and their staff is to deliver the best service possible to their customer, be it patient, carer, service user or member of the public. However, services will only improve and be delivered more effectively and efficiently if they are successfully led at all layers of an organisation and have buy in at all levels, from both provider and user alike.

Understanding your organisation, including its workforce and how it operates, is key if you are going to break down silos and barriers and learn how to work cooperatively and collaboratively both within and between your organisations to the benefit of those who you serve. Leading through change will help you do just that, and will provide you with the necessary tools that you can take back to your workplace and implement to the benefit of those around you and those who use your services. Delegates will be left with a foundation upon which they can build a leadership framework that can be rolled out more extensively moving forward.

Those who attend the day will return to their workplace with the basic tools that will allow them to: 

• Harness the leadership potential and talent we have across public services
• Build shared responsibility within an organisation
• Demonstrate appropriate behaviour across all levels of an organisation
• Develop and empower the leadership capacity of colleagues
• Seek to contribute to the leadership process
• Draw upon their values, strengths and abilities to deliver high standards of service

Summary

Learning Outcomes

The Team Effectiveness course focuses on getting individuals, teams and the organisation aligned around a clear and inspiring purpose and vision. The main points to be covered include:

• Being clear and committed on how people want to work together, including the collective leadership impact measures and the desired behaviours necessary to contribute to a constructive organisational culture.
• Gaining a deeper understanding of the team’s purpose, including what uniquely makes them a partner of choice.
• Clarifying who their stakeholders are and exploring their needs with them.
• Developing an inspiring and engaging definition of success for the team.
• Taking accountability at the relevant organisational levels for achieving the desired outcomes.
• As a group participants will engage in a team problem-solving exercise and subsequent diagnostic that offers insights into how a group functions.

27/06/2013 09:00 - 17:00