SAP CRM

SAP CRM Version – Customer Relationship Management 

SAP CRM Version 7.0

Duration: 30-35hrs

Online Training - Course Content

Course Prerequisites, Required Knowledge

• Fundamental knowledge on IT

• Fundamental Knowledge on required Functional Area.

What is the target audience?

• Everyone

Training Highlights:

• Real Time Instructor Led Live Online SAP Training using Strong WebEx, GoToMeeting Software.
• SAP LIVE Server Access
• SAP Certified Trainer
• SAP Study Materials
• SAP Training with Live Examples
• SAP Training Material Support PPT s & Pdf Docs
• SAP Practical after every major topic
• SAP Tests and SAP FAQ s from interviews point of view with Project Work
• 24/7 e-mail support
• Feedback from SAP training coordinators throughout the course
• Resume Preparation
• Mock Interview with our Consultant

Duration of the Course: - 30 -35 hrs

.

Solution Overview (Introduction):

• Overview of SAP ERP and SAP CRM
• Introduction to SAP CRM
• Overview of CRM 2007 Architecture
• Channel of CRM
• CRM Application
• Role in my SAP CRM

SAP CRM Web User Interface (WEB UI)

• Architecture of WEB UI
• UI Concept & UI Component Concept
• Navigation Bar & Business Roles
• UI Configuration
• Personalization
• Additional Features in Web UI

( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)

• CRM Business Partner (BP)

ü  Creation of BP on Category

ü  Basic setting on Field grouping & No ranges

ü  BP Relationships

ü  BP Roles

ü  Mapping BP Classification & Account Group from R3 ‡ CRM

• Organizational Management

ü  Fundamentals of SAP CRM Org Structure

ü  Organizational Data determination

ü  Mapping Org Model & Enterprise Structure from R3 ‡ CRM

• Territory Management

ü  Hierarchy Levels, Hierarchy ID

ü  Assign employee to Hierarchy

• Product Master

ü  CRM Product Types

ü  Creation of Hierarchies & Categories

ü  Creation of Attributes & Set Types

ü  Mapping Product Master & Material Master from R3 ‡ CRM

• Transaction Processing

ü  Transaction Processing for Enquiry, Quotation & Order

ü  Customization of Transaction Types

ü  Assignment of Item Category Determination

ü  Mapping Transaction Types & Sales doc Processing from R3 ‡ CRM

• Activity Management

ü  Business Activity / Task

ü  Activity Monitor

• Partner Processing

ü  Partner determination Procedure

• Action Profile

• Pricing Fundamental (SAP CRM)

ü  Configuration setting for Pricing Procedure

ü  Pricing fundamentals (ECC 6.0)

ü  Condition technique and pricing procedure determination (ECC 6.0)

• CRM Billing

ü  CRM Billing Fundamental (ECC 6.0)

CR300 --- CRM SALES

• Introduction to Sales architecture
• The Sales cycle Process flow
• Opportunity Management
• Process flow of Quotation and Order Management
• Configuration of Quotation and Order Management
• Special Functions in Quotation and Order Management
• Product determination/Material determination
• Product Listing/Exclusion
• Free goods pricing Procedure
• Copying Controls
• Contract Management
• Credit Management {integration with FSCM}
• Business Transactions processing for order types
• Mapping Sales Transaction between SAP ERP ‡ SAP CRM

CR600 --- CRM MARKETING

• Overview on SAP CRM Sales
• Marketing planning & Campaign management
• Marketing Calendar
• Marketing Analytics
• Segmentation of business partners
• Segment builder tool
• Personalized mail forms
• External list management
• Product Proposal
• Lead Management

CR700 --- CRM SERVICES

• Overview of CRM Service
• Installed Base Management and Individual Objects
• Service Agreements and Service Contracts
• Service Plans
• Service Order Management
• Product Service Letters
• Complaints and Returns Management
• Warranty Claim Services
• Inhouse repair Management
• Case Management
• Couponing
• Mapping Transaction from R3 ‡ CRM

CR500 --- CRM MIDDLEWARE

• CRM Middleware Overview
• Concepts of Middleware
• Administration Console
• Adapter Objects
• Initial Load, Delta Load
• BDocs and types of BDocs
• BDoc Modeler
• Data exchange between R/3 backend
• Monitoring and Error handling

WORKSHOP (Project Orientation Training)

•  Overview of Solution Manager
•  ASAP Methodology
•  Project Orientation – Business Blue Print
•  Functional Specification
•  End user Manual
•  Resume Preparation
•  Overview on ABAP Concepts
•  Business Cases