ILM Level 5 Unit – Managing Stress & Conflict in the Organisation

Who is the course for?

This ILM Level 5 Unit is designed for middle managers, helping them to develop their skills and experience and prepare for senior management responsibilities.

The ILM (Institute of Leadership & Management) recognises that all organisations are different; their qualifications are designed with the in-built flexibility to adapt to meet employers’ diverse staff development needs. The unique unit-based qualifications structure gives employers the freedom to select from an array of optional units, to build programmes that deliver the specific skills and knowledge required from their colleagues.

Benefits for individuals

• Use core management techniques to drive better results
• Develop your ability to lead, motivate and inspire
• Provide strategic leadership as well as day-to-day management
• Benchmark your managerial skills
• Raise your profile in your organisation.

Benefits for employers

• Encourage strategic thinking at this level of management, to foster business improvement
• Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals
• Customise this qualification to your development needs.

What will I study?

By undertaking this unit, students will better understand aspects of the following:

1. Understand the effectiveness of own organisation in dealing with workplace stress and conflict

• Management responsibilities in relation to work-related stress
• Methods to manage stress at own place of work
• Workplace risk assessments
• Sources of support and techniques to counsel staff
• Audit and review procedures for managing stress
• Possible indicators of stress in the workplace such as staff turnover
• Organisational policies and procedures on bullying and harassment
• Health and safety legislation in the workplace

2. Improve the management of workplace stress and conflict in own area of responsibility

• Identifying and dealing with workplace stress and conflict
• Causes of conflict and interpersonal friction (including bullying and harassment) and ways to resolve them
• Grievance and discipline procedures, including supporting records
• Organisational employment policies such as time-keeping, absenteeism, conduct, level of performance, attitude and behaviour, gross misconduct
• Awareness of legal aspects of disciplinary processes
• Causes, symptoms and impacts of stress and the implications/effects of stress for individuals and organisations
• Stress awareness training
• Causes and effects of stress and implications for workplace and non-work activities and relationships
• Symptoms of stress in self and recognition of stressful situations
• Setting objectives and determining priorities to balance personal and organisational needs
• Sources of support, and when to seek professional advice/counselling
• Active planning for stress management
• Stress awareness campaigns
• Symptoms of stress in self and recognition of stressful situations
• Setting objectives and determining priorities to balance personal and organisational needs
• Time management techniques

How will the course be delivered?

Classroom based sessions alongside other members of the group.

Course Entry Requirements

Candidates would normally have completed the ILM Level 3 Certificate in Leadership & Management and/or be employed in a managerial role. An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

The college operates a no refunds policy as detailed below. Cancellations and transfer requests are subject to the following conditions:

• More than 4 weeks notice – no charge
• 4 weeks notice – 30% of the cost
• 2-3 weeks notice – 50% of the cost
• 1-2 weeks notice – 75% of the cost
• Less than 1 weeks notice – 100% of the cost

All cancellations must be made in writing and are subject to a £10 administration charge. The full fee’s policy is available on request.

What will I get at the end of the course?

ILM Level 5 Unit – Managing Stress & Conflict in the Organisation

What can I do next?

See our other ILM courses available on our website here or contact us.

How much does it cost?

The course fee is only £225.00 delegate including 6 months trial studying membership of the ILM, Tuition, Registration, Assessment and Certification fees.