ILM Level 5 Award in Management & Leadership

The ILM Level 5 Award in Leadership and Management Skills has been designed to give practising or aspiring middle managers a solid foundation for their formal development in this role.

There are six days of training - usually delivered in 2 three day blocks.

Benefits of attending

• Recognised national qualification for managers.• ILM 'Learner Membership' status giving access to a range of benefits.
• Practical workshops.
• Opportunity to study for further qualifications and upgrade to full membership status of the ILM.

Organisational Purpose and Structure

• Organisational purpose and why is it important?• Stakeholders and Stakeholder Mapping
• Organisational Structures

Understanding the Management Role

• The role of the middle manager and its part in achieving organisational goals • Key Responsibilities of the Middle manager
• Management Styles and assessing your current style

Effective Communication

• Active listening – listening for emotion• Effective questioning
• Overcoming barriers to communication
•The power of networks

Assessing your own Leadership Capability

• The difference between management and leadership • The responsibilities of a leader
• Situational Leadership – assessing your style
• Transactional and Transformational Leadership

Motivation & Delegation

• Introduction to motivational theories• Developing your staff through delegation
• What can you delegate?

Negotiating and Influencing

• Deliver 'win/win' negotiations • Skills and attributes of an effective negotiator

Emotional Intelligence (EI)

• Background to emotional intelligence • An image of an EI leader
• Benefits of EI

Managing Difficult Situations

• Models and theories • Applying theory to an individual situation

Assertive Behaviour

• Introduction to assertiveness
• Evaluating your own assertiveness
• Techniques to drive assertiveness