Retail Level 2 Intermediate Apprenticeship
Starting dates and places
Description
This Level 2 retail apprenticeship will provide you with the skills and experience you need to progress within the retail sector.
It’s a good foundation for a wide variety of job roles within retail including sales assistants, customer service assistants and stockroom assistants, as well as more specialised roles such as beauty consultants.
You cover the City & Guilds Level 2 Certificate in Retail Knowledge, which includes units such as:
• Understanding customer service in the retail sector
• Understanding the retail selling process
• Understanding how individuals and teams contribute to the effectiveness of a retail business
• Understanding how a retail business maintains health and safe…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This Level 2 retail apprenticeship will provide you with the
skills and experience you need to progress within the retail
sector.
It’s a good foundation for a wide variety of job roles within
retail including sales assistants, customer service assistants and
stockroom assistants, as well as more specialised roles such as
beauty consultants.
You cover the City & Guilds Level 2 Certificate in Retail
Knowledge, which includes units such as:
• Understanding customer service in the retail sector
• Understanding the retail selling process
• Understanding how individuals and teams contribute to the
effectiveness of a retail business
• Understanding how a retail business maintains health and safety
on its premises
You also cover the City & Guilds Level 2 Certificate in Retail
Skills, which has the following core unit:
• Work effectively in your retail team
You then choose optional units a wide selection which includes:
• Monitor and help improve food safety in a retail environment
• Process payments for purchases in a retail environment
• Assemble retail products in customer's home/workplace
• Put visual merchandising displays together
• Promote beauty products to retail customers
• Develop productive working relationships with colleagues
• Allocate and check work in your team.
In addition, you study:
Functional skills in English and maths
Employer rights and responsibilities (ERR)
Personal listening and thinking skills
Formal assessment is through assignments, projects, presentations
and practical assessments which are set at regular intervals
throughout the course, and you receive regular feedback. English
and maths are assessed by an external exam and portfolio work.
You learn the theory elements through directed study and one-to-one
drop-in sessions with your assessor. Practical sessions are
included.
You also work on your functional skills, ERR and personal listening
and thinking skills as part of this learning.
You improve the wider skills vital for success in further study
or employment including self-confidence, speaking in front of
others, teamwork, taking responsibility and managing your time.
By the end of the course you will have benefited from a valuable
insight into future careers open to you.You improve the wider
skills vital for success in further study or employment including
self-confidence, speaking in front of others, teamwork, taking
responsibility and managing your time.
By the end of the course you will have benefited from a valuable
insight into future careers open to you.
You need to be employed in a retail setting for a minimum of 30 hours a week. Although there are no formal entry requirements for this apprenticeship, upon application you will be invited in for an interview and initial assessment to see if the course is right for you.
On successful completion, you can progress to courses in a
variety of areas and levels, including the Retail Level 3 Advanced
Apprenticeship.
At the end of your apprenticeship you may progress onto career
roles such as:
• sales assistant
• stockroom assistant
• customer services assistant
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