Alternatives for Suppliers and Contractors - How to Get the Best from Local Providers

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VeriSM (digital transformation) Professional

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VeriSM™ Professional prepares you to take a leading role in the digital transformation efforts of your organisation. The program provides y…

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Develop positive relationships | e-coaching track

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In organizations, real power and energy are generated through relationships. The patterns of relationships and the capacities to form them …

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VeriSM (Digital Transformation) Foundation

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VeriSM™ Foundation course prepares candidates to be involved in the ongoing digital transformation efforts of your organisation. The course…

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1 Day Customer Service Excellence Course - CPD Accredited

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If your organisation is committed to delivering exceptional customer service and meeting the ever-increasing expectations of today’s custom…

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Customer Services

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Customer Services is intended for those organisations and individuals whose jobs entail working with external and internal customers. A cus…

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360° Feedback

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360° feedback, also known as 360° appraisal or 360° review, is an excellent way of improving communication and performance management withi…

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Good Customer Service

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Retail companies are always looking to see how they can increase sales and their customer base. Sucessful retail companies will tell you: g…

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Effective Marketing (Skills Course)

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No matter what business you are in, no matter what product of service you offer, you only make money by getting customers to buy that produ…

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OCR NVQ Certificate Customer Services Level 2

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Suitable For This course is suitable for anyone working and dealing with customers as part of their role - you do not have to be carrying o…

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BTEC Award in Customer Service

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Need a fast, effective introduction to customer service or looking to take your skills to the next level? The Awards in Customer Service ar…

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Microsoft Dynamics 365 Customer Service [M-MB230]

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OVERVIEW Learn how to use Microsoft Dynamics 365 to impact your customers. Microsoft Dynamics 365 Customer Service offers any organization …

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C&G NVQ Certificate Contact Centre Operations Level 2

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Suitable For Suitable for those who are employed in any of the following roles or roles similar to these: Communications providers Financia…

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Sales and Marketing (Videos): Sales Skills for Call Centers

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Customers never see or meet the person they call when making a transaction by telephone. Because of this, the role of a call center profess…

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Customer Care Training Course

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Customer Care Training Course at Midlands Training Courses are are available most weeks as well as the following dates: 3 February, 24 Marc…

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Level 2 Customer Service in Catering & Hospitality NVQ

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This course consists of the following:Mandatory Units - Customer Service Foundations: Communicate using customer service language Follow ru…