Customer Services
- Level
- Total time
Customer Services
Starting dates and places
This product does not have fixed starting dates and/or places.
Description
Customer Services is intended for those organisations and individuals whose jobs entail working with external and internal customers. A customer being defined as anyone to whom a service is provided.
Predominantly these individuals will be front line service providers either by telephone or face to face and the responsibility in decision-making is limited.
The aim of this award is to increase awareness on the delivery of customer service in the aspect of problem solving, increasing sales and productivity and being ahead of competitors.
By involving these individuals it can improve the motivation at a staff level as they increasingly become more aware of management requirements.
Aims
At th…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Customer Services is intended for those organisations and individuals whose jobs entail working with external and internal customers. A customer being defined as anyone to whom a service is provided.
Predominantly these individuals will be front line service providers either by telephone or face to face and the responsibility in decision-making is limited.
The aim of this award is to increase awareness on the delivery of customer service in the aspect of problem solving, increasing sales and productivity and being ahead of competitors.
By involving these individuals it can improve the motivation at a staff level as they increasingly become more aware of management requirements.
Aims
At the end of the course participants will be able to:
- Understand the different areas of customer care.
- Gain more knowledge in all customer service areas.
- Have an understanding on problem solving, increasing sales and rising against competitors.
- Be aware of management requirements.
All 3 Course Certification
In House Attendance Certificate.
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.