Event Management & Customer Service Diploma Level 3

Course Description

Event management is the application of project management to the creation and development of festivals, events and conferences. Event management involves studying the intricacies of the brand, identifying the target audience, devising the event concept, planning the logistics and coordinating the technical aspects before actually launching the event. Post-event analysis and ensuring a return on investment have become significant drivers for the event industry.

The Event Management Diploma has been authored and is tutored by the gentleman who organised Madonna and Guy Ritchie's wedding, Ashley Judd and Dario Franchetti and Robbie Williams' 30th Birthday Party!

The conference and event market is a very diverse market, covering everything for small company board meetings, through to private parties to large outdoor events or exhibitions. The conference and event market in the UK alone is estimated by the British Association of Conference Destinations (BACD) at £8 billion in 2007.

There are four main types of events covered within the Event Planning Diploma:

•    Conferences and Meetings for associations, corporations and the public sector
•    Private Events with catering such as birthday parties, weddings and christenings
•    Outdoor festivals and events such as music festivals or parades
•    Exhibitions – trade exhibitions where suppliers demonstrate and promote their goods.

Destination Management is the name that has been given to companies and their agents who specialise in travel itineraries for clients who require fully exclusive and managed travel, incentive packages and events.  This Destination and Event Planning Diploma works very well for people who may also want to achieve a tourism qualification.

The Customer Service Diploma has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.

In this increasingly competitive world there are many organisations who offer potential customers the same products or services, The organisations that understand the importance of customers and how dealing with them in a way that not only meets, but exceeds their expectations are the ones that will stand out from the rest, become the successful market leaders and they will grow and prosper. The customer service diploma consists of nine modules, each of which relate to a particular aspect of customer service.

Previous Knowledge Required

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

Support

You will receive the entire package of course materials in a single dispatch together with dedicated Tutor Support for 12 months.  All assignments are marked by one of our professional Tutors who will offer regular feedback and guide you through your course.

You will be provided with the telephone number for your dedicated Student Support Team who will be available for any other queries that you may have whilst completing your course. You can be assured that you will receive unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.

Assessment

You must successfully complete a series of activities and assessments. Once all assessments and activities have been completed satisfactorily, you will then be awarded your certificate.  The good news is, there is no final exam.