Supervisory Skills

• Experienced supervisors who would like to refresh and develop their skills
• Supervisors who would like to develop practical and relevant skills and techniques
• Supervisors who are new to the role and want to learn and apply the relevant skills
• Team leaders
• Project supervisors
• Supervisors

Course objectives

• To develop verbal skills to influence people with a constructive outcome
• To develop assertiveness skills to cope confidently with different people
• To solve problems creatively and develop and sound decision making techniques
• To increase effectiveness of time management and control stress

Course content

Verbal Communication Skills

• Structure simple messages using appropriate language and delivery
• Listen attentively to ensure mutual understanding
• Generate productive and open discussions to solve problems
• Overcome the barriers to effective verbal communication

Influencing Skills

• Analysis of factors which influence people
• How to influence people without power and authority over them
• Chairing and participating in meetings which produce results
• Finding common ground and reaching agreement

Assertiveness

• Characteristics and skills of assertiveness
• Handling difficult people with confidence
• Giving feedback and receiving criticism constructively
• Responding appropriately to aggressive, assertive and passive people

Creative Problem Solving and Decision Making

• Analysis of causes, symptoms and implications of a problem
• Generating a range of creative solutions
• Prioritising options against objective criteria to make a decision
• Implementing decisions, evaluating results and responding to feedback

Time and Stress Management

• Prioritising and organising work according to goals
• Eliminating time wasters
• Identifying the causes and symptoms of stress
• Planning and implementing your strategy to avoid burnout