Certificate for Introduction to Customer Service (Entry 3)
- Level
Certificate for Introduction to Customer Service (Entry 3)
Starting dates and places
Description
Is this course for me?
This course is designed as an introduction to the skills needed for effective customer service, you will also study employability and personal development.What qualifications or skills do I require to study this course?
There are no formal entry requirements for this course.What does the course involve?
You will have the opportunity to study:• The importance of appearance and behaviour in customer service
• Legislation, regulation and procedures to follow in customer service
• Understand how to deal with queries and requests
• Handling telephone calls from customers
• Communicate effectively with customers and colleagues
What option will be open to me if I successfully c…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Is this course for me?
This course is designed as an introduction to the skills needed for effective customer service, you will also study employability and personal development.What qualifications or skills do I require to study this course?
There are no formal entry requirements for this course.What does the course involve?
You will have the opportunity to study:• The importance of appearance and behaviour in customer service
• Legislation, regulation and procedures to follow in customer service
• Understand how to deal with queries and requests
• Handling telephone calls from customers
• Communicate effectively with customers and colleagues
What option will be open to me if I successfully complete the course? Upon successful completion of this course you can progress onto the or Level 1 Certificate in Business, Administration, Office and Retail.
Fees
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.