Principles of Change Management - Foundation and Practitioner

Prerequisites:

While there are no formal pre-requisites to attending the course, delegates will be expected to undertake eight to twelve hours preparatory work. Delegates will be provided with course pre-reading approximately 10 days prior to attending the course. The material will include the course text Making Sense of Change Management by Cameron and Green, the Practitioner level handbook and a pre-course reading guide. Delegates will be expected to have completed this work prior to attending the course. Delegates must bring photo id with them to show to examination invigilator (Passport, Photo Driving licence).

Course Description:

This five-day accredited course provides participants with a thorough grounding in the Principles of Change Management and introduces the APMG Practitioner Level Change Management Handbook. The course also gives delegates the opportunity to demonstrate that they can apply the principles through a scenario based examination.

Experiencing change is inevitable. Maybe it's been a new boss with new ideas, a new job or a new project you have taken on. Or perhaps you are facing new challenges because of changes in the economic or legislative environment in which you operate. Whatever the cause, making sense of change and peoples' reactions to it can be difficult. Why is the beneficial change you want to introduce so often subject to resistance from various quarters? How can you make change easier? This course will help you to understand how to support individuals, teams and organisations through that change. It will also consider the attributes required of effective leaders to support successful change.

Is it right for me? The course will be right if you:

• Have been tasked to plan a change initiative within your organisation but need ideas on what it's important to think about so that you can increase the chances of the initiative being successful.
• Are leading a team that is experiencing change and want to understand how the team can maximise its contribution during the change process.
• Are a project or programme manager who wants to introduce change via a project or programme but needs some ideas about how to handle the "people side" of things.
• Are an individual who is impacted by change and wants to gain a greater insight into the change process to help you adapt to changes that are coming your way.
• Are looking for an understanding of the theories and models put forward by leading experts in the field of change management.
• Would like your learning accredited through a formal qualification (APMG Principles of Change Management Foundation and Practitioner Examination).

This course includes the following modules:

Managing change and the individual

• Understand how to support people learn what they need to during change
• Appreciate different approaches to change management and their implications for supporting individuals through change
• Understand why people react as they do and how delegates can help them through the change process
• Consider the use of coaching and feedback as tools to support individuals through change
• Demonstrate their understanding of the application of these principles through a scenario based sample examination question

Managing change and the team

• Appreciate why teams are important in change
• Understand what factors contribute to team success
• Understand how teams change and develop and so help delegates to deliver improvements in team performance
• Be aware of a number fo techniques that can be used to support teams participating in change
• Demonstrate their understanding of the application of these principles through a scenario based sample examination question

Managing change and the organisation

• Be able to identify key metaphors describing how organisations change and how these can help delegates plan appropriate action during change
• Understand what assumptions people have about organisational change
• Formulate an integrated model of the change management process within organisations and how this can help delegates to introduce successful change within an organisation
• Know what the key areas to consider are when planning organisational change
• Understand the barriers organisations face in achieving successful change
• Demonstrate their understanding of the application of these principles through a scenario based sample examination question

Leadership and change

• Understand the difference between management and leadership
• Identify different leadership styles and their effects on the change process
• Understand the important role leaders have to play in change management
• Begin to develop a healthy response to the demands of change management leadership
• Understand the importance of stakeholder management and have an appreciation of the use of stakeholder analysis tools which can support effective leadership of change
• Demonstrate their understanding of the application of effective leadership through a scenario based sample examination question