Executive Office Skills

The Programme

The Executive Office Skills programme is designed for people who wish to gain an understanding of principles and practice of office skills for the senior administrator.

COURSE UNITS:

Customer Services
Personnel Administration
Project Management
Communications
Training Administration

The objectives of the course are to:
? Introduce the benefits of good customer care
? Explore ways of handling complaints and difficult customers
? Demonstrate customer care in face to face and written forms of contact
? Raise awareness of good practice in personnel administration
? Explore the techniques of recruitment and interviewing
? Demonstrate the need for staff record keeping
? Explain data protection legislation
? Develop project management techniques
? Introduce team selection techniques
? Develop an understanding of body language
? Develop listening skills
? Demonstrate letter writing skills
? Practice good telephone communication skills
? Explain the training cycle
? Demonstrate training methods and techniques

The Executive Office Skills programme is designed for people who wish to gain an understanding of principles and practice of office skills for the senior administrator. This course is designed for study by distance learning at work or at home. You will receive a course manual, assignments and study guide plus tutor support by email.

The objectives of the course are to:

Introduce the benefits of good customer care
Explore ways of handling complaints and difficult customers
Demonstrate customer care in face to face and written forms of contact
Raise awareness of good practice in personnel administration
Explore the techniques of recruitment and interviewing
Demonstrate the need for staff record keeping
Explain data protection legislation
Develop project management techniques
Introduce team selection techniques
Develop an understanding of body language
Develop listening skills
Demonstrate letter writing skills
Practice good telephone communication skills
Explain the training cycle
Demonstrate training methods and techniques

Costs

£195

Venue

Distance Learning

Dates

You can start at any time and plan your studies over a period of up to six months.

Length of Study

Four to six months.
The course will take around 40 hours of study to complete.