Executive Office Skills

This course has been specifically designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. The course will introduce the benefits of good customer care, explore ways of handling complaints, raise awareness of good practice in personnel administration and includes new legislation like data protection.

At the end of the course you should be:

• Able to put good customer care into practice in everyday situations which will benefit your organisation.
• More aware of the role taken by an Administrator in Personnel, and be better equipped to perform many of the daily administrative tasks.
• Able to recognise what constitutes a "project" and understand the importance of its proper planning. You should be able to identify, initiate and implement the necessary five steps of project management.
• Able to identify different forms of communication and you will be better able to use all forms of communication to your advantage.
• Able to efficiently support the trainer in their duties and set-up activities, and also you will have gained a background knowledge of training skills and methodology which may then be used to further develop your own training career.

Syllabus

Study Guide

Module One: Customer Services

• Objective
• Face to Face Contact
• Dealing with Awkward Customers
• Where are You?
• Dealing with Complaints
• Complaints Policy
• Do's and Don'ts of Complaint Handling
• Is the Customer Always Right?
• Dangerous Contact
• Person to Person Contact

Module Two: Personnel Administration

• Objectives
• Work Cycle
• Recruitment
• Interviewing
• Contract of Employment
• Personnel File
• Data Protection
• Job Description
• Health and Safety
• Staff Security

Module Three: Project Management

• Objectives
• Defining a Project
• Work Breakdown Structure
• Choosing your Team
• Recording the Information
• Who Does What?
• Gantt Chart

Module Four: Communications

• Objectives
• Body Language
• Appearance
• Language
• Listening Skills
• Letter Writing
• Using the Telephone
• Getting the Message

Module Five: Training Administration

• Objectives
• The Training Cycle
• Who Benefits from Training?
• Planning Training
• Preparing Course Materials
• Training Methods
• Training Environment
• Equipment
• Visual Aids
• Evaluation

For a more detailed syllabus on this course, click here

Qualifications

On completion of your course, you will receive the dual award:

Award 1 is issued by Stonebridge Associated Colleges: Executive Office Skills Certificate

Executive Office Skills Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Award 2 is issued by our Awarding Body: Level 3 Executive Office Skills Award

At the end of this course successful learners will also receive a Level 3 NCFE Award Certificate of Achievement. Our course has been accredited under our NCFE IIQ Licence and the course measurable learning outcomes have been benchmarked at Level 3 (using Ofqual’s Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

This award has been designed by Stonebridge Associated Colleges to meet specific learners' or employers' requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.

To view a sample of the NCFE Certificate of Achievement, please click here.

To view a sample of the NCFE Candidate Unit Summary, please click here.

What is NCFE

NCFE is the UK's longest established awarding body, recognised as a highly professional and responsive organisation, committed to maintaining excellent customer service and a friendly approach.

NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

Accreditation by NCFE is a guarantee of quality. It means that the college has been inspected and approved by an independent and experienced education professional and is quality audited biannually by NCFE. The centre delivering the programmes has been licensed by NCFE on the basis of its own quality systems. At the end of an accredited course, successful learners will also receive an NCFE Award certificate of achievement.

For more information on this award, click here

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Study Options

In order to offer our students the most convenient and flexible distance learning courses, Stonebridge Associated College offers you the option to study for your course via two methods:

• 1. Via the traditional paper-based method.
• 2. Through the online method via ElearnUK.

If you do not have Internet access, or would prefer to study this course via the traditional paper/postal based study method, you can find more information on the course by clicking on the link below.

Stonebridge Prices

Studying by Post. If you would like to pay by instalments, we do offer an affordable interest free payment plan scheme which allows you to spread the cost of your course over a number of months. However, to use this option you will need to study for your course using the traditional paper-based method. For more information on our payment plans please visit our website at www.stonebridge.uk.com

The reason why the course fee is less if you choose to study online, is because with online study there are no costs associated with postage and printing etc. and thus we are able to offer the course at a reduced rate.

The total amount payable over the term's period, is no more than the total cash price of the course.
(APR = 0%). Written quotations are available on request.

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 100 hrs.