Customer Service Excellence Gain 5 Star Hotel Service Skills - 1 Day Course
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Customer Service Excellence Gain 5 Star Hotel Service Skills - 1 Day Course
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Starting dates and places
Reception Academy offers this product as a default in the following regions: London
Description
Would you like to learn how to stand out by providing exceptional Customer Service? Being more customer-focused is a significant advantage in today's competitive job market.
Our Customer Service Excellence course has been designed to change the way you approach customers, increase satisfaction and generate more sale.
Spectacular achievements come with preparation. Get the skills you need for the life you want. Do not wait and take our life-changing course now!
Course Material covered:
- International Five Star Hotel Guest Service Skills and brand standards
- Welcoming Guests/Customers - Effective First Impressions
- Setting the Stage
- Building Rapport and Guest/customer Loyalty
- Learning h…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Would you like to learn how to stand out by providing exceptional Customer Service? Being more customer-focused is a significant advantage in today's competitive job market.
Our Customer Service Excellence course has been designed to change the way you approach customers, increase satisfaction and generate more sale.
Spectacular achievements come with preparation. Get the skills you need for the life you want. Do not wait and take our life-changing course now!
Course Material covered:
- International Five Star Hotel Guest Service Skills and brand standards
- Welcoming Guests/Customers - Effective First Impressions
- Setting the Stage
- Building Rapport and Guest/customer Loyalty
- Learning how to Personalise Service
- Recognition for exceeding Guest/Customer expectations by going above and beyond
- Exceeding Guest Expectations / Going Above & Beyond
- Become a Guest Hero
- Reading your guests / Understanding Customer needs
- Anticipating Guest/Customer Needs
- Opportunities for Up-Selling as a way of improving Guest / Customer Service Experience
- Conflict Resolution / Complaint Handling Skills
- Reviewing Customer Service Satisfaction
- Presenting yourself professionally
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.