Assertiveness At Work

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Assertiveness At Work

Reed Learning
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Reed Learning offers their products as a default in the following regions: Birmingham, London

Description

Course overview Who is it for?

This course is for anyone who finds it challenging to be assertive in a positive, confident way. This might mean either being timid and dominated by others, or being too aggressive. Typical challenges faced by learners on this course include difficulty saying no to people and managing their workload, or getting their ideas and opinions across rather than being overshadowed by others. It provides a general set of skills that will help learners become more assertive, no matter their job role or the challenges they face.

What is it about?

Many people find being assertive difficult and assume it's a natural quality that can't be taught. That's not true, and this…

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Course overview Who is it for?

This course is for anyone who finds it challenging to be assertive in a positive, confident way. This might mean either being timid and dominated by others, or being too aggressive. Typical challenges faced by learners on this course include difficulty saying no to people and managing their workload, or getting their ideas and opinions across rather than being overshadowed by others. It provides a general set of skills that will help learners become more assertive, no matter their job role or the challenges they face.

What is it about?

Many people find being assertive difficult and assume it's a natural quality that can't be taught. That's not true, and this course provides simple, effective and proven techniques that anyone can use to be more assertive.

Learners on this course will discover how to make a positive change in their work and home lives by achieving the right balance of firmness and fairness. Learners assess their behaviour honestly in a safe, supportive environment and then create a realistic, effective plan for positive change, supported by an expert facilitator. Everyone attending this course will learn how to say no effectively, give and receive criticism in a fair, productive way and recognise and overcome anxiety.

What will I get out of it?
  • A renewed confidence, and techniques to stand up for yourself in any situation

  • The ability to calm aggression or overcome passivity

  • The respect of your colleagues as you start saying what you really mean, even in difficult situations

  • A toolkit of methods to cope in different situations

  • Improved communication skills

  • A checklist to guide your behaviour in practice

  • Blended learning modules to extend your development back into the workplace

Blended Learning eFresher modules
  • The Art of Communication

  • Stating Your Case Persuasively

  • Overcoming Resistance and Conflict

MP3 modules
  • Effective Communication

  • Listen Up

  • The Art of Being Assertive

What will I learn? Understanding Assertiveness
  • Understand what assertiveness really means

  • Explore the traits of assertiveness and other behaviours

  • Steady the passive / aggressive pendulum

  • Realise and overcome the fears that hold you back

  • Learn to respond to others rather than simply react

  • Learn to say 'No!', rather than 'No problem!'

Applying Assertiveness
  • The assertiveness toolkit: six different levels to tackle any situation

  • Learn how to listen actively, and why listening skills are so important

  • Develop your verbal and non-verbal communication skills

  • Appreciate the motivations of other people

  • Work through various scenarios, giving you the opportunity to put your new assertiveness skills into practice, in a supportive environment

  • Two-way developmental and motivational feedback sessions with the other delegates, to help you use your learning back at work

An excellent training course which I found very beneficial. I can take the many techniques back to my workplace and ensure I put them into place enabling me to improve as an employee. “

- Kelly Kieran

Jaguar Land Rover


Personal Development
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