Alternatives for Dealing with Difficult Behaviour
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Strengthening your Well-Being to Improve Performance in the Workplace
p We all suffer personal setbacks and have days (weeks, maybe?) when it#39;s hard to cope at work and keep yourself together. As difficult …
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- Extra info: Prince includes course fee, notes, delegate pack, certication and lunch.
Dealing with Difficult People
p This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides t…
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- Extra info: Prince includes course fee, notes, delegate pack, certication and lunch.
Developing Assertiveness Skills in the Public Sector
p Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing pe…
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- Extra info: Prince includes course fee, notes, delegate pack, certication and lunch.
Excellent Customer Care - Incoming Calls
p This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches profession…
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- Extra info: Prince includes course fee, notes, delegate pack, certication and lunch.
Dealing Effectively with Difficult People
Duration: A one day training course Suitable for: Those who want to be more confident and professional when dealing with difficult 'people'…
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Handling Difficult Customers
Course Description Successful businesses are built on the quality of the products and services that they provide. They strive to achieve ex…
Challenging Behaviour
Challenging Behaviour TrainingOverview This challenging beahviour training course enables candidates to have an understanding of how to dea…
Difficult People or Situations
Course Description:Most organisations recognise the value of taking a whole-person view of their staff. They realise that what happens to p…
Managing People Problems
A fun, interactive drama-based workshop which focuses on your specific problems. The course explores different ways to deal with people and…
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Manual Handling - The Fundamentals
Pushing and pulling, lifting and carrying are seldom activities we pay much attention to. However, dealing with heavy and awkward loads - e…
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International Purchasing Made Simple
Purchasing some of your requirements from overseas can be an important way of broadening your supplier base and of benefiting from real sav…
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Managing Difficult People and Dealing with Conflict
“People are not difficult, however their behaviour can be” and whilst conflict can be healthy, problems can arise when it is not dealt with…
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Language & Behaviour Profiling Course
Do you deal with difficult or sceptical people?Would you like to change the typical results of your interactions with people?What resources…
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Handling Sickness Absence
How do you manage sickness issues? Is short-term absence due to conduct or capability? How can you be proactive with a long-term sick emplo…
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- Price completeness: There could be additional costs like study material or lunch costs.
Management Fundamentals - 3 Days to Build Success
For many managers, juggling all of their responsibilities can be daunting. This innovative, highly participative course enables you to expe…
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