Introduction to Account Management
- Level
- Total time
Introduction to Account Management
Starting dates and places
Description
This key course helps you develop that relationship further and win more business.
Overview:
Introduction to Account Management is a customer relationship management course.
Customer care is vital to any successful organisation and this course looks at current practice and explains how to set standards and develop best practice.
It will concentrate on the benefits of treating customers individually and how to manage this process.
Suitable for:
Those who wish to manage high levels of customer care through their teams
The Programme Topic Areas are:
- What is Customer Care and what is its value?
- An introspective look at current practices
- Managing good Customer Care
- Setting standards to…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This key course helps you develop that relationship further and win more business.
Overview:
Introduction to Account Management is a customer relationship
management course.
Customer care is vital to any successful organisation and this
course looks at current practice and explains how to set standards
and develop best practice.
It will concentrate on the benefits of treating customers individually and how to manage this process.
Suitable for:
Those who wish to manage high levels of customer care through
their teams
The Programme Topic Areas are:
- What is Customer Care and what is its value?
- An introspective look at current practices
- Managing good Customer Care
- Setting standards to maintain and increase profits
- How to develop customer relationships from a business development perspective
- Communication - asking questions and listening
- Summary & action plans agreed
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.