Level 2 Diploma in Travel and Tourism (Travel Shop)

Times: Full-time Duration:1 Year Fee: £750
Full-Time courses for 16-18 School Leavers are Free.

If you are aged between 19 and 23 and don’t already hold a qualification equivalent to 5 GCSEs at grade C or above, tuition fees will be waived. If you meet the Eligible Benefit criteria, tuition fees will be waived. (Registration Fees will still apply).
Course Content: This course is ideal for both school leavers who wish to pursue a career within the travel and tourism industry, and mature students who are planning a career change or simply just want to enhance their qualifications.

Throughout this course you will study UK and Worldwide Travel Geography, help customers to choose and book a holiday or flight, Provide Travel Information, Assisting and preparing window displays, Travel Law/Legislation and Customer Care. This course will provide you with a broad understanding of the Travel and Tourism Industry, covering all aspects of Travel agencies, preparing you for the world of work in this area or for further study in this area or a more specialist area.

The college also enhances your qualification and chance of employment by providing you with the opportunity to work in the college Travel Agency, ‘Tameside Travel’. A key feature of this programme, Tameside Travel gives you an insight into the industry and lets you experience all of the activities carried out within a professional environment as you carry out the day to day duties required in such a career. You will also be required to find a two week work placement within a Travel Agency to enhance your learning.

Alongside your NVQ programme you will study the NCFE Level 2 NVQ Certificate in Customer Service.

• Communicate using customer service language

• Follow the rules to deliver customer service

• Give customers a positive impression of yourself and your organisation

• Use questioning techniques when delivering customer service

• Recognise and deal with customer queries, requests and problems

• Develop personal performance through delivering customer service Entry Qualification: An enthusiasm for the travel industry plus 4 GCSE’s D and above (one must be Maths or English) Plus interview and assessment. Special Features: During the course you will benefit from working for Tameside Travel at Tameside College and will take part in visits to places connected with the travel industry. You will go on several trips, where you will see first hand how functions work in industry. Trips include visits to Manchester Holiday Show and the possibility of visiting a cruise liner. We do ask for a contribution towards your educational trips and uniform of £50 which is payable at the beginning of the term.

You will be required to wear a uniform whilst working in Tameside Travel which will consist of black trousers or skirt, appropriate black work shoes and a blouse. This blouse needs to be purchased in advance from the college. Details of this will be given before the term commences. Course Format: A modular programme tailored to suit the needs of the learner via interactive workshops, hands-on experience in a commercial Travel Agency and classroom input for the City & Guilds Certificate. Progression: On successful completion of the course you will have the option of furthering your studies and completing a BTEC National Diploma Level 3 in Travel available at the college or you also have the option of progressing straight into employment on completion of this course.