Level 4 NVQ Diploma in Customer Service

This course is aimed at people working in a senior role within an organisation that treats customer service as a priority.

Description

Suitable for candidates who have a role that is clearly linked to customer service or who may have a general management job that involves customer service. It would also suit consultants or specialists who have a responsibility for a particular aspect of the business which impacts directly on customer service.

How long is the course?

9 months.

How will I be assessed?

Continuous assessment is carried out in the workplace over a period of time, with one-to-one support and guidance from your assessor.
Assessment is based on your ability to show competence within your role, and this will generate a portfolio of evidence to meet the required standards and successfully complete the qualification.

Entry requirements

This is a work-based qualification therefore your current role must generate appropriate and relevant evidence.

How do I apply?

Please telephone 01623 627191 ext 8080 or e-mail malcolm.mallatratt@wnc.ac.uk.

What can I do next?

1 In Person. We're open Monday – Friday 9am to 4pm at our Derby Rd and Chesterfield Rd sites. Find Us. By Phone. To pay by credit/debit card or for information on reduced fees call our enquiries line FREE on 0808 100 3626.

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