Level 3 Diploma in Hospitality Supervision and Leadership (QCF)

This qualification is for people working in a wide range of hospitality and catering businesses, including: * Restaurants * Hotels * Care Homes * Contract Caterers * Schools This qualification can be undertaken whilst in the workplace to allow hands on experience as you train. The qualification is achieved by completing a combination of mandatory and optional units. Group A Mandatory Units: * Set objectives and provide support for team members * Develop working relationships with colleagues * Contribute to the control of resources * Maintain the health, hygiene, safety and security of the work environment * Lead a team to improve customer service Group B Optional Units (selection only - more are available): * Supervise drink services * Supervise food production operations * Supervise housekeeping operations * Supervise portering and concierge operations * Lead and manage meetings * Monitor and solve customer service problems Benefits: * Obtain a recognised qualification * Up to date skills and knowledge * Proven motivation to succeed within the industry/sector * Increased progression within the industry Duration: A minimum of six months to complete, although depending upon the individual this may be completed within a shorter timescale. For more information please contact the Business Hub on 01452 563400. Assessment: You will be required to compile and online portfolio of evidence demonstrating your knowledge and competence and all assessments will take place in the workplace. An assessor will guide and support you to achieve this qualification.

There is no formal entry criteria however you must be able to achieve a Level 3 qualification. All applicants are assessed at interview to ensure the correct level of study. Prior qualifications or experience in a relevant job will be taken into consideration. Undertaking a supervisory or management role within the organisation.

Progression onto higher level qualifications.

Gloucestershire College success rates for these qualifications are always well above the national average.

A learner said 'I have really enjoyed this course and it has helped me to fine tune my supervision skills, I have learnt a lot about leadership and motivation of teams'.

Please contact the Business Hub on 01452 563457 for more information